ABOUT US
Approximately one in eight Massachusetts residents receive care at Federally Qualified Health Centers, or FQHCs. Located throughout the Commonwealth, FQHCs serve communities that are disproportionately low-income, non‑English speaking, and home to people of color.
MEETING THE NEEDS OF OUR COMMUNITIES
At the onset of the COVID-19 pandemic, Community Care Cooperative (C3) and the Massachusetts League of Community Health Centers (the League) identified transitioning to telehealth services as a key strategy for health centers to meet the needs of low-income, diverse communities, and to remain financially sound. FQHCs face the unprecedented challenge of safely providing services as their communities, already disadvantaged by health disparities, experience a significantly higher prevalence of the virus.
Founded in March 2020, the FQHC Telehealth Consortium was established to support health centers as they pivoted to telehealth services, provided necessary COVID-19 care, and sought to remain financially sustainable. The challenge now is to build a national model designed to achieve sustainable, patient-centered, and equitable telehealth practices at health centers.
A lead grant from the Patrick J. McGovern Foundation helped launch the FQHC Telehealth Consortium and fund our successful $5M campaign to promote robust telehealth services across 35 FQHCs.
Since March 2020, the Consortium has achieved the following:
- Mobilized a rapid telehealth response at member health centers.
- Provided hardware, software, and IT support to help member health centers recover more than 65% of pre-COVID-19 patient service revenue.
- Designed a roadmap for building integrated telehealth programs at each member health center.
- Conducted in-depth assessments and gap analyses of telehealth capabilities at each member health center.
- Produced the FQHC Telehealth Playbook a toolkit and resource guide to support the adoption and sustainability of telehealth at member health centers.
- Developed a dashboard of key performance indicators for the Consortium and its health centers.
- Measured patient satisfaction outcomes.
The FQHC Consortium members represent 95% of the FQHCs across Massachusetts, which collectively serve more than 700,000 patients.
A SHARED GOAL
Led by the Community Care Cooperative and the Massachusetts League of Community Health Centers, the Consortium works to implement, scale, and integrate telehealth services to bridge the current technology gap between provider and patient. Currently composed of 35 FQHCs throughout the Commonwealth, serving over 700,000 patients, dedicated to bridging the digital divide to eliminate health disparities.
Community Care Cooperative, or C3, is a non-profit accountable care organization launched in 2016 by Massachusetts FQHCs to participate in value‑based health care. C3 includes 18 Massachusetts FQHCs and more than 150,000 MassHealth members.
Founded in 1972, the Massachusetts League of Community Health Centers was one of the first state Primary Care Associations in the country. The League provides a range of technical assistance to the state’s community health centers and serves as an information source for policymakers, opinion leaders, and the media.
A lead gift from The Patrick J. McGovern Foundation was critical to founding the Consortium. Learn more about ways you can support our mission.
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